After a suspicious payment
Where to report, and what each route does
A support request, a complaint, and a crime report serve different purposes.
Your provider or financial institution
Use its official app or site for transaction support, security issues, and claims. A report to this educational site would not notify your provider.
Government reports
ReportFraud.ftc.gov accepts scam reports. IC3.gov is the FBI’s online-crime reporting route. IdentityTheft.gov helps organize identity-theft recovery. Filing does not guarantee a personal investigation or refund.
An unresolved financial-service complaint
The CFPB’s complaint portal routes financial-service complaints to companies or other agencies as appropriate. Keep your provider case reference and relevant correspondence.
Sources & further reading
- FTC · What to do if you were scammed Government guidance
- CFPB · Submit a complaint Official reporting
Reviewed October 27, 2026. Provider terms and support routes can change.