Payment guide · App-to-app payments
Cash App:
pay with a clearer picture.
Verify the person behind the $Cashtag, and treat pressure to pay as a reason to pause.
Before you send
- Check the recipient identifier carefully before confirming.
- Turn on Security Lock and review account alerts.
- Open support from the app or the official Cash App website.
Understand the limits
Cash App says it investigates unauthorized-transfer claims and reimburses eligible claims. Eligibility depends on the circumstances. Cash App Card protections and personal payment claims are different; do not assume a card policy covers every transfer.
If something goes wrong
Use Cash App’s in-app support to report the payment and explain what happened. If a linked bank account or card was also affected, notify that institution. Keep the transaction reference and the support case number.
Official Cash App supportYou’ll leave this site for an official resource. We do not receive your report.
Patterns to recognize
Sources & further reading
- Cash App · Security and reimbursement guidance Provider guidance
- Cash App · Contact support Official support
Reviewed October 27, 2026. Provider terms and support routes can change.